Managed IT Services (Outsourced IT Support)

System & Network Monitoring – Constant surveillance of servers, workstations, and networks to detect issues.

Help Desk Support – Providing remote or on-site technical assistance to end users.

Incident Management – Responding quickly to system failures, outages, or errors.

Server & Network Administration – Managing performance, updates, and configuration of hardware and network devices.

Workstation Management – Maintaining employee computers, laptops, and mobile devices.

Cloud Infrastructure Support – Managing cloud resources (AWS, Azure, Google Cloud, etc.).

Automated Backups – Ensuring regular backups of critical data.

Disaster Recovery Planning – Developing and implementing strategies for quick recovery in case of data loss or system failure.

Business Continuity Planning – Ensuring minimal disruption during IT crises.

Threat Detection & Prevention – Monitoring for viruses, malware, and unauthorized access.

Firewall & Antivirus Management – Implementing and updating security software and firewalls.

Security Audits & Compliance – Ensuring systems meet regulatory and industry standards (e.g., GDPR, HIPAA).

OS & Application Updates – Keeping software and systems up to date with the latest versions and patches.

License Management – Tracking and managing software licenses.

Inventory Tracking – Maintaining records of hardware and software assets.

Lifecycle Management – Managing procurement, usage, and disposal of IT assets.

Third-Party Coordination – Liaising with software, hardware, and service vendors for repairs, support, or upgrades.

SLA Management – Ensuring vendors meet service level agreements.

IT Budget Planning – Helping businesses plan and optimize IT spending.

Technology Roadmapping – Advising on future IT needs and upgrades.

Scalability Planning – Ensuring IT systems can grow with the business.