IT Infrastructure Management

Design & Configuration – Planning and setting up routers, switches, firewalls, and VPNs.

Monitoring & Troubleshooting – Ensuring network uptime, resolving latency, outages, or connectivity issues.

Bandwidth Management – Optimizing traffic flow and preventing bottlenecks.

Server Provisioning & Configuration – Installing and setting up physical or virtual servers.

Performance Monitoring – Tracking CPU, memory, storage, and load.

Patch Management – Applying updates and security patches to server OS and applications.

Data Backup & Recovery – Implementing backup schedules and disaster recovery solutions.

Storage Optimization – Managing data distribution, deduplication, and archiving.

Cloud Storage Integration – Connecting and managing services like AWS S3, Google Cloud Storage, etc.

Inventory Tracking – Keeping records of all IT assets (PCs, laptops, printers, software licenses).

Lifecycle Management – Planning upgrades, replacements, and disposal of outdated equipment.

License Compliance – Ensuring proper use and renewal of software licenses.

Firewall & Antivirus Management – Installing and monitoring protection systems.

Access Control – Managing user permissions, authentication systems, and directory services (e.g., Active Directory).

Incident Response – Detecting, reporting, and responding to security breaches or anomalies.

Cloud Resource Provisioning – Deploying virtual servers, databases, and services on platforms like AWS, Azure, or GCP.

Cost Optimization – Monitoring cloud usage and managing billing.

Hybrid Infrastructure Support – Integrating cloud with on-premises systems.

VM Management – Creating and managing virtual machines using tools like VMware or Hyper-V.

Container Orchestration – Managing Docker/Kubernetes environments for scalable app deployment.

Real-Time Monitoring – Using tools like Nagios, Zabbix, or SolarWinds to detect system issues.

Capacity Planning – Anticipating future infrastructure needs.

SLA Compliance – Ensuring service levels are met for system availability and performance.

User Support Services – Providing first-line support for hardware/software issues.

Issue Tracking – Using ticketing systems (e.g., Jira, ServiceNow) to manage incidents and resolutions.

Remote & On-Site Support – Assisting users across multiple locations or work-from-home setups.

Configuration Documentation – Keeping records of all system settings and changes.

Audit & Compliance Reports – Ensuring systems meet internal policies and external regulations (e.g., ISO, GDPR).

Operational Dashboards – Presenting performance and health metrics in real time.